Michael P. Man

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Verified Reviewer
| map-marker Atlanta, Georgia

No live agent. They don’t return chat messages. I want my money back $60 dollars

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My overall experience was initially good about the card and its potential BUT customer service is paramount with me when I have issues with the product OR in my case, I wanted to purchase additional product but couldn't get product support!!!

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Preferred solution: Full refund

Rosetta R Xcu

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Verified Reviewer

Refund

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Dot cards - Refund

I sent a email stating I want my refund they sent a email about there business hours! The next day I called at b BUSSINESS hours no answer they tell u thru email that if I want my refund I have to hit the subscribe button !They took 102.

Dollars and now my account is overdrawn 34 extra dollars because it takes 5-7 business days for the refund too hit! Bad business I want nothing to do with this company!

Send the overrated fee ! Bad business

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Loss:
$138
Pros:
  • Never again
Cons:
  • Absolutely not

Preferred solution: Full refund

User's recommendation: 96 a year the year has not begun

Ryan H Wip

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Haven’t received my cards

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Dot cards - Haven’t received my cards

Paid and never received my cards. Can't get anyone on the line to talk to.

Have no idea if I will ever receive my cards.

If I don't receive them, I want my money back. Seems like this is a scam.

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Loss:
$80
Cons:
  • Scam

Preferred solution: Deliver product or service ordered

User's recommendation: Be hesitant

Ryan H Wip

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Haven’t received my cards

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Dot cards - Haven’t received my cards

Never received my cards. If I dont receive them I want my money returned.

This company seems to be a scam. Plus you cant anyone on the phone to answer your calls or questions.

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Loss:
$80
Cons:
  • Never received cards

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t do it

Helen Wlz
map-marker Metairie, Louisiana

Says it was delivered but was not

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Dot cards - Says it was delivered but was not

Order# 17697**** your email said was delivered November 4th 2024 . USPS I do not have this In my mailbox I checked with my neighbor to see if he received he said no. All I want is the product I ordered , you all do not have a phone number so I cant call please contact me

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Michael P. Man

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Verified Reviewer

Product info

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They are not available when I need information about a product. They should have customer support, especially around Black Friday.

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Preferred solution: Customer support answered before 30% runs out

Michal C Ynx

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Verified Reviewer

Responsive to customer service inquiries

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I have one of their products, and it was supposed to be reusable at least once, but the one time I tried to reuse it, it broke and was ruined. I couldn't use it anymore.

I messaged them about it and asked about the warranty, and they responded within 24 hours and sent me a new one right away! It's a very cool and easy-to-use product.

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Pros:
  • Easy to use
  • Sleek
  • Customizable
Cons:
  • Adhesive products are near-permanent
  • Hard to remove and re stick

Preferred solution: Product replacement

User's recommendation: any of the adhesive producs are going to give you trouble unsticking and re-sticking so put them somewhere that you don't intend to take them off from.

Catherine P Jlj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orlando, Florida

Keep charging my credit card

I am beyond frustrated with Dot Card! I canceled my membership months ago, yet they still keep charging my credit card.

I reached out multiple times to fix this, but they seem to be ignoring my requests entirely. It's as if they dont care at all about customer service or ethics. This has gone from an inconvenience to outright theft.

If you're considering signing up, beware! It seems impossible to stop them from taking your money, even after you've canceled.

Do yourself a favor and avoid this scam. I wish I had never signed up.

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User's recommendation: Absolute Scam!

Anonymous
map-marker Fort Lauderdale, Florida

I am unable to create a profile. Your link does not allow me to “continue”

I am not able to create a profile. I have reached out to your platform and was asked to pay $5.00 before I can get help.

My issue has not been resolved. Very frustrating and disappointed

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Anonymous
map-marker Worcester, Massachusetts

Service not good

I purchase the bundle of 3 even it says 60 dollars but when you check out it will be 84 dollars after tax shipment. Was fast.

But they send me 3 cards and no customer service as in someone to talk email or any things it sucks terrible. Not recommended to anyone.

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Elmore Eod
map-marker Saint Paul, Minnesota

Not happy with Dot bracelet

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Bracelet doesn't work, it's junk. Hope others don't waste their money on this product. Not worth the hassle.

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User's recommendation: Don't buy it

Anonymous
map-marker Mamaroneck, New York

Unfounded charge on my

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I got a charge on my credit card, that i am disputing. Was never informed about additional ongoing charges. Total crap

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Brian W Haf

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Verified Reviewer
| map-marker Tampa, Florida

Not upset just disappointed.

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Just wish company logo could be etched into black metal card. Their competitors CAN do it. Lst cust.

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User's recommendation: Use better company

Idelle Jej
map-marker Kansas City, Missouri

Odd bill

im not sure what happened. I woke up with a fraud alert from your company today. It was an alert because your company charged me and I did not say yes to recent charges.

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Anonymous
map-marker Provo, Utah

Lost My Dot Card

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No service line or assist. Dot links are nonexistent.

Basically you are on your own once you buy a card and if you lose it they are trying to force you to repurchase.

Bad support!. Dont waste your money!

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User's recommendation: No service for any issues or problems…beware

Michael B Uqm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lost card

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I lost my card and was wondering if there was a way to get a replacement sent instead of buying a new card altogether.

View full review
Loss:
$20
Pros:
  • Convenience
Cons:
  • Still able to lose the one and only card you have

Preferred solution: Replacement card even with a fee

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